Shipping & Returns.
Shipments.
Orders are shipped the day after payment is received, in the case of bank transfers (Only EU) will be the day after the transfer is visible in the bank account.
Orders are sent by certified mail or by Courier Agency provided the tracking number the same, the information is available in the area of "My Orders" under "My Account".
Delivery times are:
Peninsula and Balearic Islands: 3 business days.
Canary Islands, Ceuta and Melilla: 4 to 5 business days.
Europe: 8 to 10 business days.
Brazil: 15 to 30 days depending on destination.
Other destinations: May vary by country (usually 15 to 45 days).
Check the international postal service alerts here:
https://www.postnl.nl/en/customer-service/delivery-status/international-service-alerts/
View DHL Express service issues for shipments to Europe here:
https://www.dhl.com/en/important_information.html
An order can only be credited once the order has been returned or the transport company has confirmed the loss of the order.
Any error made by the user regarding their shipping information (such as the address, country, province, postal code, or recipient name) that results in the re-shipment of the package or a refund of the products will be the responsibility of the user. Additionally, if the order is returned because it was not picked up on time at the post office or the agreed-upon convenience point, only the amount corresponding to the products will be refunded, excluding the shipping cost. For international shipments, an additional charge of €4 will be applied for the return management.
If the package can not be delivered to the customer's home may be withdrawn from the Post Office in your area, check the information in your tracking number.
For international shipments (outside the EU) we mark packages as "Gift" and indicate a value as low as possible, nevertheless we can not assure that the package is not delayed at customs and taxes can generate in Online parapharmacy no case be liable for such taxes.
After 30 days from the export of your shipment to Europe, or 120 days to the rest of the world, the deadline for claims and compensation expires.
In the event of a dispute with the delivery, this must be communicated in writing within a maximum period of 7 days from the date on which the shipment appears to have been delivered. Once this period has elapsed, the claim may be rejected. It is necessary that the recipient, within the aforementioned days, files a formal complaint with the final supplier, of whose copy and/or reference number must be sent to us.
If the consumer observers any defective packaging or tampering with the security seal, it can be considered as a tampered parcel, and it must be rejected by the consumer. If the rejection has not been possible, a complaint must be lodged with the final supplier within 7 days of delivery, and photographs of the outer packaging and the affected contents must be provided. Without this documentation, a complaint cannot be lodged.
Returns:
According to the provisions of article 123 of RDL 1/2007, the guarantee period for a product of a durable nature (non-perishable) is two years from the date of delivery of said product, and must be communicated to parafarmacia-online.com within two months of its detection. The guarantee will be applied taking into account the nature of the goods marketed on the website:
1) conform to the description made by the seller (always taking as reference the name of the product, as the image may vary depending on the manufacturer changes the format or presentation of the same)
2. it is valid for its intended use
3) Present the quality and performance expected in this type of products. Thus, parafarmacia-online.com will assume the expenses derived from the replacement or repair of the product.
According to article 102 of RDL 1/2007, the consumer has the right to withdraw from the contract for a period of 14 calendar days from the date of delivery of the order, taking the delivery date provided by the transport company. Not being applicable a penalty for exercising their right of withdrawal or resignation. To make a return is necessary to contact us through our email [email protected], telephone 963691080 or Whatsapp +34696177423 before any incident that may generate a return of one to several products of your order before the expiry of the withdrawal period. The reason for the return must be indicated (defective product or damaged in transport, wrong product or other unjustified reasons). In this way we can indicate the steps to follow to process the return. In case of receiving the product with damages caused during transport, it is important that you take some photographs of the packaging and the damages that guarantee a possible claim before the transport company. The right of withdrawal does not apply to contracts that refer to: The supply of goods which may deteriorate or expire quickly; the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery or show signs of having been used: the supply of goods which, after delivery and taking into account their nature, have been indissociably mixed with other goods.
Return for defective product: parafarmacia-online.com will send you a new product once received the defective product in our facilities, and will assume the shipping costs that arise in the return.
Return for wrong product: parafarmacia-online.com is committed to resolving the error in the shortest possible time to collect the product and proceed to exchange or refund the amount, once returned and received the wrong product. NOTE: To validate any return, it will be necessary to communicate to parafarmacia-online.com beforehand. Under no circumstances will the amount be refunded before receiving and checking the state of the products in our facilities.
Return of a product for unjustified reasons: You must contact us within 14 calendar days from the date of delivery of the order and we will indicate the steps to follow to return the product. After receiving and checking the state of the products in our facilities will make the payment of the amount corresponding to the price paid for it at the time of purchase (taking into account discounts or coupons used).
In function of the effective norm they are not accepted returns of Products of feeding like infantile milks, papillas, alimentary complements, etc. since it loses the control of quality of the same ones. For reasons of hygiene, we do not change girdles, diaper cakes, glasses, panties, bras and mattresses, among others.
The money will be refunded within 14 calendar days after the product is received at our facilities and has been checked.+
Medicines
This pharmacy office, as established in art. 12 of Royal Decree 870/2013, of 8 November, which regulates the distance sale to the public, through websites, of medicines for human use not subject to medical prescription, may not accept returns of medicines once they have been dispensed and delivered to the customer, except for those medicines that have been supplied in error, do not correspond to the order or have been damaged during transport.
In all cases, returned medicines will be sent for destruction through existing integrated waste management systems.
The shipping address for returns is as follows:
Farmacia María Ibañez Nobell
Avenida Cardenal Benlloch, 109
46021 Valencia
Spain
e-mail: [email protected]
Phone: 963691080
Whatsapp: +34696177423